Certified medical emergency

This program allows for electric service to be continued for up to 30 days for any qualifying customer whose disconnection would cause a medical emergency.

Eligible customers include those with qualified serious medical conditions who are in danger of disconnection for non-payment or have been disconnected for non-payment within the last 30 days. Serious medical conditions are those where a physician certifies that the loss of utility service will gravely impair health for older adults or infant children under the age of 12 months.

The certificate may be renewed one time for up to an additional 30 days if the renewal occurs before the initial 30-day period expires. Customers will be sent a dated renewal letter that must be returned on or before that date to recertify.

To receive this benefit, the customer must provide medical documentation from a physician.

• Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy

Housing programs

The U.S. Department of Housing and Urban Development offers a variety of programs and resources to help residents find safe, affordable, energy-efficient housing.

• Arkansas residents looking for rental housing can learn more here, and those interested in homeownership can visit here.

Protections against extreme temperatures

Hot weather rule – Entergy Arkansas may not disconnect an elderly customer or customer with disabilities on a day when the temperature is projected to be 95 degrees or greater.

Cold weather rule – Entergy Arkansas may not disconnect residential customers when the temperature is projected to be 32 degrees or lower.

Sales tax exemption

Registered customers with annual household incomes of less than $12,000 are exempt from the sales tax on the first 500 kWh each month. To qualify, you must fill out a registration form and mail it to:

Entergy Arkansas
Customer Relations
PO Box 551
Little Rock, AR 72203

• The form is also available at any local Arkansas Revenue Office or by request to our Customer Service Center at 1-800-ENTERGY (1-800-368-3749).

Landlord/tenant agreement

This option is intended to protect customers whose electric service is included with their rental payment. The agreement protects the tenant from disconnection if the landlord is subject to disconnection due to nonpayment. While Entergy will make various attempts to contact accountholders identified as landlords in the event of non-payment, you have options if contact cannot be made. With an identified landlord and tenant agreement in place, Entergy Arkansas will allow you to apply for service in your own name if separate metering is feasible.

• If this scenario occurs, please call 1-800-ENTERGY (1-800-368-3749) to apply.

Low/level use rate

This residential reduced rate provision is for customers who use electric service for only basic, essential services. Basic service is defined as annual electricity consumption of no more than 6,000 kwh or an average of 500 kwh per month. Also, the customer’s maximum summer consumption cannot be more than 1.2 times their maximum winter month’s consumption.

• Call 1-800-ENTERGY (1-800-368-3749) to apply.

Protected customer

This program is available to residential customers ages 65 or older and customers with severe mental or physical impairments that substantially limit their ability to manage their energy costs. For qualified customers registered with this status, Entergy Arkansas will attempt to make personal contact and explain payment and assistance options in an attempt to avoid service disconnection.

• Qualified customers can register by filling out the registration form and mailing it to:
  
  Entergy Arkansas
  Credit and Collections
  5741 Highway 80 E
  Pearl, MS 39208
• The form is also available by request through our Customer Service Center at 1-800-ENTERGY (1-800-368-3749).

Free tax preparation

Through the Internal Revenue Service Volunteer Income Tax Assistance (VITA) program, Entergy’s certified volunteers work alongside community partners to help qualifying families file their taxes for free. If your household earned less than $64,000 last year, you likely qualify.

• To find a free tax preparation site near you and make sure you get the full refund you deserve, visit entergy.com/freetaxhelp.