Payment extension

Qualifying customers who need a few extra days to pay their bill can request an extension on their due date. As long as you pay your extended balance in full by 5pm CST on the new due date, you will be protected from disconnection of service. If disconnected, the entire past due amount must be paid to be reconnected, and an additional deposit or fees may apply. If you break an extension agreement, it also may affect your ability to enter into payment arrangements in the future.

Payment extensions cannot be offered after your bill’s due date. Only customers who do not have a history of regularly breaking payment extensions in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing extension. Other reasons for ineligibility include:

• Accounts that have an existing extension or installment plan.
• Accounts that have more than one past due bill.
• Accounts that are in pending disconnect or disconnect status.
• Accounts that have had two or more disconnect notices in the past 12 months.
• Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
• Accounts where illegal use of electricity has been recorded.
• Accounts that are enrolled in AutoPay.

• The easiest way to request a payment extension is through myEntergy or the Entergy Mobile App.
• You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu. Please know that you may receive up to a 5-day extension online, but our call center agents can only provide a 3-day extension.

Deferred payment arrangement

Qualifying customers who are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. For example, a 1-month arrangement will defer your entire balance to the next bill, while a 4-month arrangement will spread the open balance across the next 4 invoices. Your full current balance, including any due installment amount, must be paid by 5pm CST on that bill’s due date. Failure to meet this due date may void the arrangement and prevent you from being offered additional arrangements for 12 months.

Only customers who have not broken a deferred payment arrangement in the past 12 months are eligible to set up a new one. You cannot re-negotiate an existing arrangement. Other reasons for ineligibility include:

• Accounts that have an existing payment extension or installment plan.
• Accounts that are in disconnect status.
• Accounts that have had two or more disconnect notices in the past 12 months.
• Accounts with balances that include billed deposits.
• Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received.
• Accounts where illegal use of electricity has been recorded.

• The easiest way to request a deferred payment arrangement is through myEntergy or the Entergy Mobile App.
• You can also call 1-800-ENTERGY (1-800-368-3749) and follow our automated system to request this option. Please know that if you are denied online due to ineligibility, calling this number should not change that decision.