Certified medical emergency

This program allows for electric service to be continued for up to 30 days for any qualifying customer whose disconnection would cause a medical emergency.

Qualifying customers include those with ventilators in continuous use; those on hospice care; and those with equipment such as nebulizers, home oxygen machines, CPAP machines, BiPap machines, dialysis machines or machines for breathing treatments.

To receive this benefit, the customer must provide medical documentation from a physician.

• Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.

Housing programs

Louisiana Housing Corporation offers a variety of programs and resources to help residents find safe, affordable, energy-efficient housing.

• Residents looking for rental housing can learn more here, and those interested in homeownership can visit here.

Customers with life-sustaining medical equipment needs

We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

• You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider.
• We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage. Entergy cannot guarantee uninterrupted power for any customer, nor can we guarantee any priority in restoration of power for any customer. Our goal is to restore service to all customers as quickly and as safely as possible.

Relief for service members called to active duty

Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty. Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.

• If you are a service member who has been called to active duty, visit this site for more information and an application to the Entergy Military Utility Relief Program.
• If you have any additional questions, please call our customer service representatives at 1-800-ENTERGY (1-800-368-3749).

 

Courtesy calls

Entergy attempts to contact every customer by phone the day before they are scheduled to have their power cut off. While, in many cases, the reminder results in quick payment of the bill in full, qualifying customers are offered payment extensions or delayed payment options.

Third-party notification

This program is for customers who depend on the care of others. Entergy New Orleans, if asked, will automatically send a copy of a bill and/or disconnection notice to a third party.

• Call our customer service representatives at 1-800-ENTERGY (1-800-368-3749) to request this service.

 

Free tax preparation

Through the Internal Revenue Service’s Volunteer Income Tax Assistance (VITA) program, Entergy’s certified volunteers work alongside community partners to help qualifying families file their taxes for free. If your household earned less than $64,000 last year, you likely qualify.

• To find a free tax preparation site near you and make sure you get the full refund you deserve, visit entergy.com/freetaxhelp.

The J. Wayne Leonard Prosperity Center

The J. Wayne Leonard Prosperity Center is a one-stop financial stability center offering an array of programming to the residents of New Orleans, including financial education and coaching, credit building and counseling, benefits screening and income tax assistance.

Located inside United Way’s offices on Canal Street, this facility also houses United Way’s IDA Project, a matched savings account program that helps individuals with low incomes purchase long-term assets through a 4:1 match of their own savings. The program is addressing the challenges of intergenerational poverty by providing opportunities for participants to purchase a new home or vehicle, start or expand a small business, or pay for post-secondary education – all through their IDA accounts.

• Visit here for more information.